Friday, 28 March 2014

KB2600640 is not installed on this computer

When you try to upgrade CRM 2011 to CRM 2013, you should make sure that your CRM 2011 version is currently already installed Rollup 12 at least, otherwise you will receive this error :


Then, you try to install rollup 12, but you receive this error :


"KB2600640 is not installed on this computer."

If you receive this error, you should install CRM 2011 Update Rollup 6 first before you can install Rollup 12.
Can be downloaded in :


You will se that the version that you required before is same.


This action requires Restart Server.

Hope it helps!

2 comments:

  1. Hi, we have only Rollup 12 on our server (not having rollup 6), we installed 12 directly there was no problem while installation. Now we want to install rollup 18 but it gives error

    "KB2600640 is not installed on this computer." ,


    Is anybody have solution?

    when we try to install rollup 6 its gives error

    "---------------------------
    Microsoft Dynamics CRM Update Rollup 6
    ---------------------------
    Échec de l'action Microsoft.Crm.UpdateWrapper.MspInstallAction.

    The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade.


    later we tried to uninstall rollup 12 but we cant as same error :"KB2600640 is not installed on this computer." ,

    ReplyDelete
  2. Hi, we have only Rollup 12 on our server (not having rollup 6), we installed 12 directly there was no problem while installation. Now we want to install rollup 18 but it gives error

    "KB2600640 is not installed on this computer." ,

    when we try to install rollup 6 its gives error

    "---------------------------
    Microsoft Dynamics CRM Update Rollup 6
    ---------------------------
    Échec de l'action Microsoft.Crm.UpdateWrapper.MspInstallAction.

    The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade.


    later we tried to uninstall rollup 12 but we cant as same error :"KB2600640 is not installed on this computer." ,

    Is anybody have solution for same?

    ReplyDelete

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